Faulty or Defective Goods Quality Guarantee
a). All products sold on this website are guaranteed from defect for 60 days after sale and in line with conditions of the Limited Warranty and Returns and Claims Policy herein documented.
b). All OEM products are warranted in line with the guarantee offered from respective manufacturers.
c). The Limited Warranty covers defects arising under normal use and does not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature or improper installation or repairs made by anyone other than wamdistributors.com.au.
d). All of our products are warranted for the cost of the products only or replacement products of the same item (whichever you prefer).
e). Our warranty is limited to the cost of the products only, as noted on your invoice from us (the amount you actually paid us for the product(s). There are no implied warranties beyond what is stated here.
f). This guarantee is governed by the terms and conditions of our Returns and Claims Policy.
Returns and Claims Policy
a) In order for us to process your return efficiently login to your account first and then simply fill out a Return Authorisation Form.
b) Original receipt is required for all returns, exchanges and warranty. Credit or refunds for correctly or incorrectly ordered unopened, unused re-saleable products, now deemed as surplus by the customer will NOT be granted beyond 30 days of the original invoice date for such goods.
c) Defective products must be returned to WAM Distributors prior to replacement approval unless otherwise directed by the authorised officer of WAM Distributors. On occasions WAM Distributors may waive the need to return such goods and therefore it is important that the customer follows the explicit directions of the claims officer of WAM Distributors during the returns process. Failure to adhere to such instruction will compromise the returns process and may delay any refund/credit that may be approved. In any event, failure to adhere to such direction within 10 days of original claim date will result in that claim being rejected in its entirety.
d) (i) All non-defective products must be returned in the packaging in an as-new condition. (ii) Claims for refunds and/or credits for non-defective products must be submitted within 30 days of the originating order invoice date. (iii) No refund and/or credit will be issued for non-defective products past 30 days of the originating order invoice date.
e) All returned products are subject to testing by WAM Distributors and respective manufacturers in the case of claims for OEM products in order to determine defect claim. Any returned items for this reason will be subject to testing by our technical staff and/or respective manufacturers technical department for OEM Products. If our testing shows that the returned items are indeed defective, replacements or refunds will be made based on conditions and terms stipulated in clause f & g. For OEM products level of credit or refund offered will be determined by respective manufacturers policies.
f) If the items returned are found to be in fact functional and not faulty as reported, the items will be returned to the customer and additional postage will be charged for the shipment. A brief document will be sent indicating the results of our tests and instruction on how to correctly install or use the items.
g) A re-stocking fee will be charged for returnable items incorrectly ordered by customers (for items that qualify as returnable see clause j and r below). The fee is 15% of the purchase price excluding postage. The item(s) returned for exchange must be returned to WAM Distributors in a saleable condition, unopened and in the original packaging and qualify as returnable under clause b. Postage is not refundable. Delivery charges for the return to WAM Distributors as well as re-sending of items to WAM Distributors will be the responsibility of the customer. A credit note rather than a refund will be issued for all goods that qualify as returnable which have been incorrectly ordered.
h) Customer must notify WAM Distributors within ten days of the original dispatch date for all returnable items incorrectly ordered.
i) Please allow up to 21 business days to process your return from the time it reaches our Returns Department.
j) Customer is responsible for shipping charges and risk of loss on all returning shipments. We recommend using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment. If a tracking number of such shipments are provided, the same information will be passed immediately on to WAM Distributors.
k) In circumstances where goods have been returned to us as a result of incorrect address supplied by the customer, an additional delivery fee will be charged to the customer for the re-sending of goods.
l) Returns need to be packed sturdily and securely to avoid any damage in transit. Additional charges may be incurred for any damages to the goods occur during transit.
m) Incorrect products supplied by WAM Distributors from what you ordered must be returned within 7 days of receipt or at latest 10 days after dispatch date and WAM Distributors informed of the same by email on receipt to retturns@wamdistributors.com.au. Any shipping costs incurred by the customer for this reason will be credited against future purchases.
n) All goods for return, whether regarded as faulty, incorrectly ordered or surplus to requirements and qualify under Clause b must be returned to WAM Distributors within 10 business days of notification from WAM Distributors of the return address for the return of such goods unless otherwise directed by the authorised officer of WAM Distributors. Failure to follow direction of the authorised officer of WAM Distributors may result in any such claim for credit or replacement being rejected.
o) Claims for shortages must be undertaken within 72 hours of receival of such goods and not more than 10 business days from date of original dispatch.
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