Delivery and Dispatch
Due to the spiraling costs associated with redelivery fees charged to WAM Distributors as a result of customers not being available to receive goods ordered, some important changes have been made to the process of delivery. WAM Distributors can no longer absorb any redelivery fees caused by customers not being available to receive goods. Please read the following terms and conditions of purchase that deal specifically with these changes.
For all orders, shipping is based on Australia Post rates and/or warehouse courier transport rates.The shipping and handling charge is based upon the weight and size of order and is calculated at checkout.
Postage costs guide -
Up to 500gm - $6.95
Up to 800gm - $8.50
Up to 1600gm - $12.00
Up to 2000gm - $13.50
Up to 3000gm - $15.50
Up to 4000gm - $16.50
Up to 5000gm - $18.00
Up to 7500gm - $20.00
Up to 30000gm - $30.00
a) All orders delivered by Courier Companies will have attached to their sent goods an "AUTHORITY TO LEAVE ARTICLE ON PREMISES WITHOUT P.O.D. SIGNATURE" or a "NO SIGNATURE REQUIRED" or other such label indicating that goods may be left at the nominated address without a signature or physical hand over to the customer. Such customers agree to abide by this action and hence are then fully responsible for the condition and title of such goods left without a signature.
b) All orders delivered by Australia Post may be left at the nominated address without a signature or physical hand over to the customer and such customers agree to abide by this action and hence are then fully responsible for the condition and title of such goods left without a signature.
c) Those customers who expressly inform WAM Distributors prior to dispatch that they would prefer that goods be received in person and signed for by them or their representatives, must be available to do so when goods are attempted to be delivered. Such deliveries can only be made where a signature to verify the delivery can be obtained or there is an authorised receiver's officer to accept the goods handed over from the delivery company. The best addresses are where someone is available between 7am and 6pm weekdays, or a business address which is open during normal business hours.
d) Notification of option (c) must be in writing and placed in the space provided for comments after submitting and confirming order.
e) If delivery to customer's nominated address is unsuccessful due to customer or their representatives not being available to receive and/or sign for such goods after exercising option (c), any additional redelivery fees will be charged to the customer.
f) Usually if delivery cannot be made, Australia Post and couriers will leave a note or card with further instructions for you to pick up or have the items redelivered, but this cannot be taken for granted. If delivery cannot be made, the customer will be responsible for any redelivery fees incurred even though such customer may not receive the item. We strongly urge customers to make sure someone is available to receive goods. If there is a possibility that someone will not be available to personally receive the order, and the customer wishes to ensure delivery will be affected, we strongly urge you to nominate either another postal address or a local post office as the point of delivery. Such new addresses need to be added to the shipping address section of the customers details and can be done by clicking on the Change Your Details link in the MY ACCOUNT box.
g) (i) Couriers and other transport services are unable to personally call before delivery is made or attempted to be made to indicate time of day goods will be delivered. (ii) Requests to deliver between certain hours during the day cannot be granted. Transport and Postal Companies are unable provide such information due to the inherent logistical costs and delays such undertaking would incur.
h) If the customer has received a dispatch notice with a tracking number available, it is the customer's responsibility to contact the nominated delivery company in the first instance to investigate the progress of the delivery before contacting WAM Distributors.
i) Although every care is taken by WAM Distributors to ensure accurate delivery to Customers, WAM Distributors does not accept liability for any losses occurring at point of delivery.
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